Returns & Exchanges
We want you to love your handcrafted Chan Luu pieces, which is why we offer a 30-day return window for all full-priced items in their original, unworn condition. Please note that personalized jewelry and final sale items are not eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid UPS shipping label provided via email.
Package Your Items
Securely pack your jewelry in its original branded pouch and box to ensure it is protected during transit.
Drop Off and Track
Hand your package to any authorized UPS location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing