Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and apparel.
How should I care for my Chan Luu jewelry?
To maintain the beauty of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in the provided pouch to prevent tarnishing and tangling.
What is your return policy?
We accept returns on unworn, non-final sale items within 30 days of purchase. Items must be in their original packaging with all tags attached.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How are your products made?
Each Chan Luu piece is handcrafted by skilled artisans. We take pride in using high-quality natural stones, custom-dyed leathers, and precious metals.
Can I have my jewelry repaired?
We offer repair services for items purchased directly through our website within one year of purchase. Please contact our customer care team with photos of the item to begin the process.
What payment methods do you accept?
We accept all major credit cards, PayPal, Amazon Pay, and Shop Pay installments for flexible payment options.